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Privacy T&C


Your privacy is important to  This T&C provides information about the personal information that you provide to PUFF and the ways in which will be using that personal information according to legislation as in Act 2 of 2000 or any other act in South Africa that may be applicable to securing and using buyer’s personal information


Act 2 of 2000 (PAIA) can be downloaded from 

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such non-personal information without limitation


The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information details, will be kept in the strictest confidence by and not sold or made known to third parties. Credit card details (when making use of this payment method) are not received or kept by When a card transaction is made your detail is provided to a third party payment gateway please see the payment option T&C's for this information, cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her own device or the device used to browse/purchase on’s website.



Online Payment –

All online credit card payments are processed by the Paygate: A payment processing service.  Card Holders may go to to view their security policy.


By browsing our site you provide permission to to collect, store and use the following kinds of personal information:

…Information about your use of this website egg. non-personal browsing & clicking habits and IP Address.

…Collect information about the device you are using to view the site, the type of Internet browser or operating system you are using, and link this to your Personal Information so as to ensure that the site presents the best web experience for you

When providing your personal information you grant permission to PUFF

When you provide your information to us for the purpose of registering and subscribing with PUFF: you grant permission for us to use and store you information such as: Name & Surname, Birth date, gender, address & country of residence, email address, contact information such as landline number, mobile number & fax number, when necessary ID numbers (Only what you provided by registering or provided to dispatch your parcels)

 …Information about transactions carried out over this website or when applicable in person

…Any other information that you send or provide to PUFF


Informational detail above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.


Bu using our website or providing your information to PUFF, PUFF may use, store or collect your above mentioned personal information to:


…Administer this website

…Personalise the website and emails for you; and/or greet you when you access the website

…Enable your access to and use of the website services

…Subject to your consent, inform you of special offers, marketing communication and publish information about you on the website.

…Send and supply to you products and/or services that you purchase and to the address you provided

…To compile a non-personal statistical information about user browsing habits, click patterns and access to the website

…Send you email containing: statements, invoices and any relevant information regarding a purchase made form PUFF

…Collect payments from you.

…To verify your identity when transacting with PUFF and to determine identification when using a credit card for paying for the goods purchased either via us or the payment gateway and or bank of your choice



In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, PUFF may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.


PUFF also owns and retains all rights to non-personal statistics collected by PUFF or its marketing/advertising entities


PUFF will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


Information relating to electronic payment transactions entered into via this website will be protected by encryption technology.


In addition, personal information that you submit for publication, therefore with your consent, on the website will be published on the internet and may therefore be available around the world.


PUFF may update this privacy statement by posting a new version on this website at any time.  You should check this page occasionally to ensure you are familiar with any changes.


This website contains links to other websites: PUFF is not responsible for the privacy policies or practices of any other third party site you may visit via such a link.


PUFF strictly forbids the use of unsolicited email (USE) or spam campaigns. PUFF maintains a zero tolerance T&C against spam, be it indirect, third party or any affiliate or similar agent acting on the recipient behalf.



We respect the privacy of everyone who visits this website. As a result, we would like to inform you regarding the way we would use your Personal Information. We recommend you to read this Customer Privacy Notice and Consent so that you understand our approach towards the use of your Personal Information. By submitting your Personal Information to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy. By using this web site, you acknowledge that you have reviewed the terms of this Customer Privacy Notice and Consent to Use of Personal Information and agree that we may collect, use and transfer your Personal Information in accordance therewith. If you do not agree with these terms, you may choose not to use our site, and please do not provide any Personal Information through this site. This Customer Privacy Notice and Consent forms part of our Site Terms and Conditions of Use and such shall be governed by and construed in accordance with the laws of South Africa. This Notice explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act, 2013 (POPI Act). At PUFF.coza we are committed to protecting your privacy and to ensure that your Personal Information is collected and used properly, lawfully and openly.


The information we collect

Section 9 of POPI states that “Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive.” PUFF.coza collects and processes client’s personal information pertaining to the client’s needs. The type of information will depend on the need for which it is collected and will be processed for that purpose only. Examples of personal information we collect include, but is not limited to: – The Client’s Identity number, name, surname, address, postal code,;- Description of the client’s residence, business, assets; financial information, banking details, etc.. We may automatically collect non-Personal Information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which you have submitted to the site (for example, the products or services you are interested in). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website. Cookies policy: We use the term “cookies” to refer to cookies and other similar technologies covered by the POPI Act on privacy in electronic communications.


What is a cookie? Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.


Why do we use cookies? We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.


Personal Information Security

We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorised access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your Personal Information is secure. Our security policies and procedures cover:

We making use of outsourced companies for our accounting software, scheduling services, online payments and where necessary Shipping and posting of goods to you.

By using and or buying our goods and services you grant us permission to provide your information to these third parties and you agree to  

Acceptable usage of personal information;

Access to personal information;

Computer and network security;

Governance and regulatory issues;

Investigating and reacting to security incidents.

Monitoring access and usage of personal information;

Physical security;

Retention and disposal of information;

Secure communications;

Security in contracting out activities or functions;


When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that Personal Information that we remain responsible for, is kept secure. We will ensure that anyone to whom we pass your Personal Information agrees to treat your information with the same level of protection as we are obliged to.

How we use this information

We will use your Personal and Non-Personal Information only for the purposes for which it was collected or agreed with you, for example:


  • Analyse the effectiveness of our advertisements, competitions and promotions
  • Collect information about the device you are using to view the site, such as your IP address or the type of Internet browser or operating system you are using, and link this to your Personal Information so as to ensure that the site presents the best web experience for you
  • Evaluate the use of the site, products and services
  • For audit and record keeping purposes
  • For market research purposes
  • For monitoring and auditing site usage
  • Help speed up your future activities and experience on the site. For example, a site can recognise that you have provided your Personal Information and will not request the same information a second time.
  • In connection with legal proceedings
  • Make the site easier to use and to better tailor the site and our products to your interests and needs
  • Offer you the opportunity to take part in competitions or promotions
  • Personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it
  • Suggest products or services (including those of relevant third parties) which we think may be of interest to you
  • To assist with business development
  • To carry out our obligations arising from any contracts entered into between you and us
  • To conduct market or customer satisfaction research or for statistical analysis
  • To confirm and verify your identity or to verify that you are an authorised customer for security purposes
  • To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
  • To notify you about changes to our service
  • To respond to your queries or comments
  • We will also use your Personal Information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.
  • Where we collect Personal Information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.
  • You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will provide you with the information and means necessary to opt out.

Definition of Personal Information

According to the POPI Act “Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.


Disclosure of Personal Information

We may disclose your Personal Information to our business partners who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with these privacy terms. We may share your Personal Information with, and obtain information about you from: • Third parties for the purposes listed above; we may also disclose your information: • Where we have a duty or a right to disclose in terms of law or industry codes; • Where we believe it is necessary to protect our rights.


Access to your Personal Information

You have the right to request a copy of the Personal Information we hold about you. To do this, simply contact us at the numbers/addresses listed on our home page and specify what information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee, as laid down in our POPI Act Policy.


Correction of your Personal Information

You have the right to ask us to update, correct or delete your personal information. We will take all reasonable steps to confirm your identity before making changes to Personal Information we may hold about you. We would appreciate it if you would take the necessary steps to keep your Personal Information accurate and up-to-date by notifying us of any changes we need to be aware of.


How to contact us

If you have any queries about this notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website




If you have any questions about the above Terms and Conditions, please write to: PUFF.coza, PO Box 1916, Durbanville, 7550, South Africa. Or sent an email to or contact us on Cell no. 0670218042

This terms of service should be read in conjunction with the:

  1. Terms and Conditions of Service,
  2. Cancellation, Returns, refunds & guarantees policy
  3. Terms and conditions of service

PUFF.coza reserve the right to change any Terms and Conditions within any of this and the above-mentioned policies at their sole discretion. Please visit this and all other policy pages found in the footer of each window every time when a purchase is made to be kept up to date with any changes that may have been made

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